Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible.

  • Call 714-449-3318 to request a Return Merchandise Authorization number (returns will not be accepted without this authorization number).
  • All returns must be in their original, undamaged manufacturer packaging with all original documentation.
  • Claims for discrepancies must be made within 7 days of receipt of merchandise.
  • Material returned after 30 days from shipment date will not be accepted.
  • Custom orders are not returnable; no cancellations, returns, refunds, or credits for Made-To-Order materials.
  • C.O.D. returns will not be accepted.
  • Altered items will not be accepted.
  • Customer may return most non-defective products directly to Seller within thirty (30) days of invoice date and receive, at Customer’s option, credit or exchange, except that Customer may be subject to a restocking charge which will reduce the value of any such credit or exchange.
  • All return and refunds must be authorized by a KNS Industrial Supply representative.